Returns & Exchanges
At AGM Mobile, we stand by the durability of our rugged devices and offer a 15-day hassle-free return policy for items in original condition. If you are not completely satisfied with your purchase, our support team is ready to assist with a repair, replacement, or refund.
Initiate Your Request
Contact our customer support team via the official portal with your order number and a brief explanation of the reason for the return.
Prepare the Package
Securely pack the device in its original packaging, ensuring all accessories, manuals, and protective films are included to qualify for a full refund.
Ship to Service Center
Affix the provided shipping label or use a tracked courier service to send the package to our designated electronics inspection facility.
Inspection and Refund
Once our technicians verify the device's condition and hardware integrity, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing